Terms & Conditions
The following terms and conditions contained herein (Standard Terms and Conditions) apply to all contracts of sale entered into by Premier Bike Transport, LLC. And govern your use of the www.premierbiketransport.com website.
Updated July 2019
You understand that Premier Bike Transport, LLC, will be taking photographs and making audio and video recordings of their events. You hereby irrevocably consent to and grant Premier Bike Transport, LLC the exclusive right to the ownership and use of (i) any and all photographs, audio and video recordings taken by Premier Bike Transport, LLC that contain my person, image or likeness for any lawful purpose whatsoever in connection with Premier Bike Transport, LLC and its related events, including the posting of any operational reviews or testimonials.
Compliance, packing, and labeling:
Please note that Premier Bike Transport, LLC, our courier partners, or any governing authority, i.e. TSA, may open and inspect any item at any time without notice to you. You must comply with all applicable local, state, federal, and international laws, including those governing shipping, transporting, packing, marking and labeling for all items being shipped for you by Premier Bike Transport, LLC.
Premier Bike Transport, LLC will NOT be held liability for pre-existing damage to any items.
All items must completely fit within the bag being shipped (this means wheel pumps, frame pumps, and helmets). The weight limit for all race bags, wheel bags, luggage, and travel cases is 25 pounds. The size limit for all bags, luggage, and travel cases is 2,500 cubic inches: approximately 12”x12”x18”.
You are absolutely prohibited from tendering the following items for delivery, and these items will NOT be accepted:
Firearms, or ammunition of any kind.
Explosives: Dynamite, fireworks, signal flares, road flares, sparklers, etc.
Mace, tear gas or pepper spray, etc.
Items that require an international, federal, state or local license for their transportation; i.e. alcohol, tobacco, gaming devices, etc.
Items that may cause delays or damage to equipment, personnel or other Items being shipped.
Drugs (illicit, illegal and/or prescription drugs), or Pharmaceutical items.
Any other items that are prohibited by applicable local, state, federal, or international laws.
Notwithstanding any other provision of the Premier Bike Transport, LLC Terms and Conditions, we are not liable for delay of, loss of or damage to an item of any prohibited item(s).
The following items may be accepted by Premier Bike Transport, LLC for transportation purposes; however, under no circumstances will Premier Bike Transport, LLC provide insurance covering damage or cargo insurance on these items. These items, and the like, are classified Ship at your own risk.
Electronics and mechanical items such as audio and video equipment, cameras, i-Pods, MP3 players, handheld GPS devices, sensitive calibrated tools and instruments, calculators, computers, cellular telephones, essential clothing and other property which is not properly packaged inside of race bags, wheel bags, luggage, or travel cases.
Pickup and delivery:
Initial Pickup at partner multisport shop, bike shop, or other location Premier Bike Transport, LLC requires that you drop off your bicycle and any other items that we are shipping for you at one of our partner multi-sport shop, bike shop or other location prior to the scheduled pickup time or deadline stated by Premier Bike Transport, LLC for your respective race. Drop off times will Emailed to you prior to the event. If your bicycle or other items that we are shipping for you are not at the prescribed pickup location, Premier Bike Transport, LLC will not be responsible for getting your bicycle to your race. Under special circumstances, other arrangements MAY be made, however, please be advised that additional fees may apply. Please contact Premier Bike Transport, LLC if you have questions regarding drop-off times and deadlines. Premier Bike Transport, LLC does NOT provide repeat initial pickup attempts. Customers who fail to drop-off their belongings prior to the deadline are NOT eligible for a refund. If we determine that your bicycle, race essentials bag, or wheel bag are not at the pickup location, we will attempt to call or email you in an effort to determine where these missing items are located. Other arrangements may have to be made to get these missing items to us; i.e., you may then have to deliver to a different drop-off location if time allows.
Initial delivery to your event Premier Bike Transport, LLC, at its sole discretion, will determine the routing of all deliveries. We reserve the right to divert any delivery (including use of other carriers) in order to facilitate and expedite its delivery.
When possible, Premier Bike Transport, LLC will be positioned at the event near the transition area or race-expo during packet pick-up times if we are partnered with the event. As with all vendors, the event director will determine if, where, and when we can setup at their event. If we are not partnered with the event, and we are not allowed to setup on the event grounds, then other delivery arrangements will be made and you will be notified. A standard alternative would be for Premier Bike Transport, LLC to setup at the host hotel, motel, resort, nearby bike shop, or other location which is convenient and near as possible the race venue.
Return drop-off after your event
When possible, Premier Bike Transport, LLC will be positioned at the event near the transition area or race-expo during and after the event if we are partnered with the event. As with all vendors, the event director will determine if, where, and when we can setup at their event. If we are not partnered with the event and we are not allowed to setup on the event grounds, then other return pickup arrangements will be made and you will be notified. A standard alternative would be for Premier Bike Transport, LLC to setup at the host hotel, motel, resort, nearby bike shop, or other location which is convenient and near as possible the event venue. All Items MUST be dropped off with Premier Bike Transport, LLC by the scheduled departure time. If your bicycle or other items that we are shipping for you are not at the prescribed pickup prior to departure time, your items may NOT be delivered to your original departure point. Customers who fail to drop-off their belongings prior to the deadline are NOT eligible for a refund. You will be notified via Email when your bike is dropped off at the original pick-up location. You are responsible for picking up your bicycle at the contracted bike shop within a reasonable time frame after your event. These bike shops are very small and have limited storage, so please make every effort to pick up your bike as soon as possible.
Premier Bike Transport, LLC promises that every avenue will be exhausted to ensure that your bicycle and other items are picked up and delivered to your event on time. In the event that your bicycle and other items are not picked up or delivered on time, reasonable efforts will be made to ensure the item(s) are returned to you as soon as possible. We sincerely apologize in advance for any inconvenience you may experience should your items be delayed. Such isolated incidents are not typical of Premier Bike Transport, LLC high standard of service.
Please note that insurance coverage is determined by “Actual Cash Value.”
Definition of "Actual Cash Value" The amount equal to the replacement cost minus depreciation of a damaged or stolen property at the time of the loss. It is the actual value for which the property could be sold, which is always less than what it would cost to replace it. Small scratches, blems or tire rub - Premier Bike Transport, LLC does not examine every inch of your bike or wheel set before, during, or after your event is complete. Our delivery process takes great care in the preparation and transport of your bike, but there are times when it is out of our control - for example, the transition area of a race/event - where it could come in contact with other bikes. It is for this reason that Premier Bike Transport, LLC will not be responsible for scratches, blems, tire rub, or rim rub or scuffs that may occur to your bike during the normal delivery process of your shipment.
Major damage or complete loss - Premier Bike Transport, LLC offers Declared Value coverage to its customers that covers the market value - what you could realistically sell it for in the marketplace - for your bike.
Here are a few guidelines: Cargo insurance coverage covers the physical loss or damage of bicycles, race wheels, and race equipment (helmets, wet-suits, bike shoes, etc.). Cargo insurance does not cover loss of use or loss of income associated with the physical loss or damage of items. Additional insurance coverage is not currently available through or from Premier Bike Transport, LLC.
Premier Bike Transport, LLC will insure provided the items are correctly described, properly packaged, correctly valued, and undamaged prior to shipping. Maximum liability is not automatic and damage or loss value must be proven to the insurance adjuster.
Accounting and billing:
Premier Bike Transport, LLC will accept cash, personal checks, business checks, PayPal, Visa, MasterCard, Discover, and American Express.
Premier Bike Transport, LLC requires payment before you drop-off your bicycle and other items for shipping.
Coupons and Discounts:
You herby state that any coupon discounts utilized in your purchase were provided to you by a coach or tri-group that has registered with Premier Bike Transport, LLC, or were provided directly by Premier Bike Transport, LLC. Any coupons that have been provided through a third-party other than a registered trigroup or coach must have the approval of Premier Bike Transport, LLC before purchase is finalized. Any coupon discounts deemed unauthorized will not be honored.
Credit Card Policy and Information Premier Bike Transport, LLC does not process credit cards for payment. Premier Bike Transport, LLC is partnered with PayPal to process credit card and PayPal payments. PayPal is an internationally recognized payment processing Service Company that continuously works to ensure the security of your payments and credit card information. Premier Bike Transport, LLC will not be liable for any fraud, identity theft, abuse or any un-authorized access to your personal information that may occur from using the PayPal payment process.
Cancellation and refund policy:
Cancellations received after a race is confirmed will receive a refund of the money paid for that event less a $50 cancellation fee. Cancellations received within 21 days (3 weeks) of the event are non-refundable. Other considerations may be made in the event of special circumstances. All refunds will be made in the form of credit to the original credit card or by business check and delivered via the US Postal Service and the method of refund will be at the discretion of Premier Bike Transport, LLC. Refunds require approximately 30 business days to process.
In the event that Premier Bike Transport, LLC must cancel an event, at least 21 days’ notice will be given to all registered Premier Bike Transport, LLC customers. A full refund will be issued to the customer within 14 days of cancellation notice.
Last modified: July, 2016
We may use the information we collect to:
Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and Protect the rights or property of Premier Bike Transport, LLC or our users. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
Premier Bike Transport, LLC may provide personal information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing your personal information on our behalf only as such to provide our services on your behalf.